Cookie Policy

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember your preferences, understand how you use the site, and improve your overall experience.

Cookies can be "first-party" (set by us) or "third-party" (set by other companies whose services we use, like analytics or advertising partners).

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, account authentication, and remembering your preferences. You cannot opt out of these cookies.

• Authentication cookies: Keep you logged in during your session
• Security cookies: Help detect and prevent security threats
• Session cookies: Store your booking search criteria and selections
• Language/currency cookies: Remember your preferred settings

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information. This helps us improve our services and user experience.

• Google Analytics: Tracks page views, session duration, and user behavior
• Firebase Analytics: Monitors app performance and user engagement

Marketing Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. They may be set by us or by third-party advertising partners.

• Google Ads: Delivers personalized hotel advertisements
• Microsoft Advertising: Powers our Bing hotel ads campaigns
• Meta Pixel: Tracks conversions from Facebook and Instagram ads

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your recent searches and favorite destinations.

• Search history: Remember your recent hotel searches
• User preferences: Store display settings and customizations

Session Cookies

These temporary cookies are deleted when you close your browser. They're used for things like keeping you logged in during your current visit.

Persistent Cookies

These cookies remain on your device for a set period (from days to years) or until you delete them. They're used to remember your preferences across visits.

Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

• View and delete cookies stored on your device
• Block all or specific types of cookies
• Set preferences for certain websites
• Receive notifications when cookies are being set

Please note that blocking certain cookies may affect your experience on our website and limit some functionality.

Opt-Out Links

You can opt out of certain third-party cookies using these tools:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Google Ads: Google Ads Settings
• Microsoft Advertising: Microsoft Advertising Opt-out
• Network Advertising Initiative: NAI Opt-out Tool

We use various third-party services that may set their own cookies. These include:

• Firebase (Google): Authentication and analytics
• Stripe: Payment processing
• Trustpilot: Customer reviews widget
• Apple Maps: Location and mapping services
• Cloudflare: Security and performance

Each of these services has their own privacy and cookie policies, which we encourage you to review.

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date.

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

• Email: support@voyabay.com
• Address: 28 Sackville St, Boston MA 02129