Privacy Policy

Voyabay provides hotel booking services worldwide. Our booking technology is powered by Nuitée Travel Limited.

Nuitée Travel Limited is a company incorporated and registered in Ireland. Registered office: 4 Waterloo Rd, Ballsbridge, Dublin, D04 A0X3, Ireland.

This Privacy Policy applies to all users of our website, mobile application, and services.

Personal Identification Information

• Name, email address, and phone number
• Account credentials and profile information
• Payment information (processed securely by payment partners)
• Booking history and account preferences

Technical Data

• IP address, browser type and version
• Device information (operating system, unique identifiers)
• Time zone setting and location (if permitted)
• Browser plug-in types and versions

Usage Data

• Search queries and booking history
• Features used and website/app interactions
• Service usage patterns and preferences

Marketing & Communications Data

• Marketing preferences and opt-in status
• Communication preferences

We collect this data under lawful bases including your consent, contract performance, legitimate business interests, and legal obligations (GDPR compliant).

Account & Booking Services

• Register and manage your Voyabay account
• Process and deliver hotel bookings
• Handle payments, refunds, and cancellations
• Send booking confirmations and travel updates

Service Improvement

• Maintain, improve, and personalize our services
• Provide customer support and respond to inquiries
• Conduct analytics to enhance user experience
• Prevent fraud and ensure platform security

Marketing (with consent)

• Send promotional offers and travel recommendations
• Deliver relevant content and advertisements

We share your information only when necessary to provide our services:

• Hotels & Accommodation Providers: To complete and fulfill your bookings
• Nuitée Travel Limited: Our booking technology and travel services partner
• Payment Processors: To securely process transactions
• Service Providers: Web hosting, data analysis, customer service, and marketing assistance
• Legal Authorities: When required by law or to protect our rights

We never sell your personal information to third parties for marketing purposes.

Under the GDPR and other applicable laws, you have the following rights:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your personal data
• Restriction: Ask us to limit processing of your data
• Objection: Object to processing based on legitimate interests
• Portability: Request your data in a portable format
• Withdraw Consent: Revoke consent at any time

To exercise these rights, contact us at support@voyabay.com or contact@nuitee.com. We will respond within any timeframe required by law.

We use appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication (Firebase Auth)
• Regular security audits and monitoring
• Restricted access on a need-to-know basis

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Track activity on our website and app
• Understand how you use our services
• Improve performance and personalization

You can manage cookie preferences through your browser settings.

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including:

• Providing services and managing your account
• Processing and fulfilling your bookings
• Satisfying legal, accounting, or reporting requirements
• Resolving disputes and enforcing agreements

Booking records are typically retained for 7 years for legal and accounting purposes.

For questions about this Privacy Policy or to exercise your data rights:

We will respond to your inquiry within a reasonable timeframe and in any event within any timeframe required by law.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Your continued use of Voyabay after changes take effect constitutes acceptance of the updated policy.