Please note that extra beds are limited and subject to availability. The hotel recommends to reserve treatment times. Please also note that due to space limitations guests will be required to book in advance for meals. This information can be added within the Special Request box when booking. Pick up from and to Bristol and Heathrow Ariport can be arrange with our Concierge with a fee. Prices may vary depending on number of passengers, luggage and vehicle type. Please contact the property directly to arrange. Other transfers can also be arranged prior request. Pets are only allowed in certain room types so please check the room descriptions, and check availability of pet friendly rooms with the hotel directly. Should you have any concerns, or believe that you may require additional assistance during your stay, please contact the property in advance of your arrival to ensure all your requirements are fulfilled. Spa policy: Children aged 16 and above are welcome to enjoy the spa facilities and have treatments. Children under 16 years of age can only use the relaxation pool during school holidays (please check dates when booking) at restricted times: 9am to 10am and 4pm to 5pm daily subject to availability. Outside of these times, The Spa & Bath House is for our adult guests and members only. Due to limited availability booking in advance with our Spa Reception Team is essential." WITH THIS ONE: Spa treatments are only available from 16 years old. Children aged 16 and above are welcome to enjoy the spa facilities and have treatments. Outside of these times, The Spa & Bath House is for our adult guests and members only. Due to limited availability booking in advance with our Spa Reception Team is essential.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.