The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card. Please note that when booking a rate where payment is due before arrival, the property will send detailed payment instructions and a link to a secure payment platform. When booking 5 rooms or more, different policies and additional supplements may apply. The hotel will be undertaking improvement works in the rooms until June 2026. No disruption to any of the services and operations will continue as normal. Please note that the Junior Suite Sky View and Junior Suite London Eye are located on upper-level floors. Please add a note informing the Sky Bar will be closed on New Years Eve. Circus Bar in the Lobby and Three O Two Restaurant (subject to booking) will remain open.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.